China Eastern Airlines has set up a digital terminal at the China International Import Expo for the first time, bringing aviation services directly to the venue.

Located in the comprehensive service area, the terminal highlights the airline's focus on digital innovation. Marking its ninth consecutive year at the expo, China Eastern continues to serve as a senior partner, designated air carrier, service provider, and purchaser.

China Eastern Airlines' digital terminal features service counters and an AI-powered robot at the ninth China International Import Expo. [Photo/Official WeChat account of China International Import Expo Bureau]

Basic information

• Location: Between the North Hall and Hall 2.1 of the National Exhibition and Convention Center (Shanghai)
• Service hours: Nov 6 to 10, daily from 8 am to 6 pm
• Scope of services: Related procedures for domestic, international, and regional (Hong Kong, Macao, and Taiwan) flights operated by China Eastern Airlines, Shanghai Airlines, and China United Airlines.

One-stop service

During breaks from viewing exhibits and attending business meetings, exhibitors and visitors can access on-site services, including check-in, baggage check-in, ticket changes and refunds, membership inquiries, special passenger assistance, travel certificate issuance, and flight information inquiries, without needing to travel to airport counters.

Door-to-door baggage service

China Eastern has also brought its door-to-door baggage service to the CIIE. Exhibitors and visitors can receive free service vouchers on-site and schedule a pickup. Staff will collect baggage from travelers' hotels and deliver it to the airport for check-in. Depending on their travel plans, visitors can also bring their baggage to the venue and check it in at the digital terminal.

AI-powered service robot

The digital terminal is equipped with an embodied intelligent service robot powered by a large AI model, capable of supporting 39 service scenarios. Visitors can state their needs directly to the robot and receive assistance with special passenger services, ticketing, membership inquiries, travel certificate issuance, and travel information in a single conversation.

Aviation cultural and creative exhibition area

The digital terminal also features an aviation cultural and creative exhibition area. While completing check-in and baggage procedures, visitors can learn about aviation culture and the China Eastern Airlines brand story.

Source: China International Import Expo Bureau