Q: I was unable to register my company account through the "Internet + Customs" platform. I'm not sure if this system can be used for company registration for a wholly foreign-owned enterprise when the legal representative is a foreigner or not.

A: Regarding the registration issue on the "Internet + Customs" platform, we recommend first checking whether your company information is listed in the National Enterprise Credit Information Publicity System.

If no record is found, please wait until your company information appears in the system before attempting to register an account.

If your company information is available, please ensure that the details you entered exactly match those in the system:

If there are discrepancies, please revise your input according to the system records. For example, confirm that English letters in the company name are correctly capitalized, brackets are in the proper format (full-width or half-width), and the full company name is entered, including descriptors such as "个体工商户" (individual business), if applicable.

If all information is consistent, you may submit a request for manual review.

Source: Shanghai Customs