(Adopted at the 5th Session of the Standing Committee of the 15th Shanghai Municipal People's Congress on July 27, 2018; revised at the 25th Session of the Standing Committee of the 16th Shanghai Municipal People's Congress on November 26, 2025)

Article 1

With a view to strengthening the administration of single-purpose prepaid consumer cards, protecting the lawful rights and interests of consumers and regulating market order, these Provisions are formulated in accordance with laws and administrative regulations including the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, and the Regulations on the Implementation of the Law of the People's Republic of China on Consumer Rights and Interests, and in light of the actual circumstances of this Municipality.

Article 2

These Provisions shall apply to the business activities involving single-purpose prepaid consumer cards (hereinafter referred to as the "single-purpose cards") conducted by business operators within the administrative areas of this Municipality, as well as to the supervision and administration thereof. Where the State provides otherwise, such provisions shall prevail.

For the purposes of these Provisions, single-purpose cards refer to physical or virtual vouchers issued by business operators to consumers based on advance payment, which entitle consumers to redeem goods or services from the issuing business operator, its affiliated group, or same brand franchise system on a per-use or time-based basis, as agreed upon. Physical vouchers include carriers such as magnetic stripe cards, chip cards, and paper coupons; virtual vouchers include carriers such as passwords, serial codes, graphics, biometric information and other agreed-upon information.

The business activities involving single-purpose cards conducted by public utility entities such as electricity, water, and gas suppliers, and the supervision and administration thereof, shall be subject to the provisions of relevant laws and regulations.

Article 3

The administration of single-purpose cards shall adhere to the principles of standardized development, risk prevention, industry-specific regulation, inter-departmental coordination, and joint oversight by the regulators and the public.

The business activities involving single-purpose cards shall follow the principles of equality, voluntariness, fairness, and good faith.

Article 4

The Municipal People's Government shall strengthen its leadership over the supervision and administration of single-purpose card operations within the administrative areas of this Municipality, improve the coordinated administration mechanism for single-purpose cards, coordinate and urge relevant departments to perform their duties in supervising, administering and serving business activities involving single-purpose cards, and protecting the lawful rights and interests of consumers.

District people's governments shall fulfill territorial supervision and administration responsibilities for single-purpose card business activities, and urge relevant departments to perform their duties in supervising, administrating and serving such activities.

Article 5

The municipal financial regulatory department shall assume the responsibility for the overall coordination of work related to single-purpose cards in accordance with these Provisions, and be responsible for promoting the implementation of industry regulatory responsibilities by municipal competent industry departments for single-purpose card business activities.​

Departments including commerce, culture and tourism, science and technology, sports, health, human resources and social security, transport, education, civil affairs, and agriculture and rural affairs (hereinafter collectively referred to as the "competent industry departments") shall, in accordance with the division of duties and responsibilities determined by the Municipal People's Government, be responsible for supervising and administering single-purpose card business activities within their respective industries or fields. They shall formulate detailed rules for the supervision and administration based on actual circumstances, strengthen publicity and interpretation, and fulfill responsibilities for risk monitoring, assessment, prevention, and risk resolution. For single-purpose card business activities where the industry regulatory responsibility is unclear, the Municipal People's Government shall designate competent industry departments to fulfill their industry regulatory responsibilities and other relevant duties. Departments responsible for comprehensive administrative law enforcement, such as those of overseeing market regulation, and culture and tourism (hereinafter collectively referred to as the "administrative law enforcement departments"), as well as departments responsible for data, public security, finance, taxation, and judicial administration, along with local offices of the financial regulatory departments under the State Council in Shanghai, shall carry out work related to single-purpose cards in accordance with their respective duties and responsibilities.

Article 6

Business operators shall comply with the relevant national and municipal provisions in conducting single-purpose card business activities, and their lawful rights and interests shall be protected by law.

In issuing and redeeming single-purpose cards, business operators shall observe social morality, conduct business activities in good faith, and safeguard the lawful rights and interests of consumers. Business operators shall not impose unfair or unreasonable transaction terms, nor compel transactions.

Business operators shall truthfully provide consumers with comprehensive information regarding the purchase and use of single-purpose cards, as well as whether such cards have been filed with the competent industry departments. Business operators shall not engage in false or misleading advertising, and shall provide timely, truthful and clear replies to consumers' inquiries regarding such cards.

Business operators shall process consumers' personal information in accordance with law and shall not illegally trade, provide, or disclose consumers' personal information.

Article 7

When purchasing single-purpose cards, consumers have the right to inquire about and be informed of such details as the card issuers, the goods or services provided, the terms and conditions on the use of cards, and whether such cards have been filed with the competent industry departments. Consumers also have the right to require business operators to provide goods or services in accordance with the relevant national and municipal provisions, as well as agreed in the contract terms and conditions.

When purchasing single-purpose cards, consumers should pay attention to the creditworthiness of business operators, consume rationally, guard against potential risks, and enhance self-protection awareness to safeguard their own lawful rights and interests.

Article 8

Shanghai Consumer Council (SCC) should provide consumers with consumption information and consulting services, guide consumers to cultivate scientific and rational consumption habits, promptly handle consumer complaints related to single-purpose cards, disclose infringements of consumers' lawful rights and interests, enhance consumers' awareness of risk prevention and ability to safeguard their own lawful rights and interests, and encourage the public to carry out social supervision in accordance with law over any conduct that harms consumers' lawful rights and interests in violation of these Provisions.

For conduct that infringes on consumers' lawful rights and interests, the SCC may support consumers to file a lawsuit with the people's courts, or initiate public interest litigation in accordance with law. Where the public interest litigation is initiated by the SCC, the people's procuratorate may provide support for such initiation.

Article 9

Industry associations responsible for single-purpose cards, along with other relevant trade associations and chambers of commerce, shall strengthen industry self-regulation, formulate industry rules, organize industry training, guide member units to conduct single-purpose card business activities in accordance with laws and regulations, as well as instruct and urge member units to operate lawfully and in good faith, carry out credit evaluations and risk early-warnings for member units, and cooperate with relevant departments in handling consumer complaints and other related work.

Article 10

This Municipality shall establish a collaborative supervision service platform for single-purpose cards (hereinafter referred to as the "collaborative supervision platform"), which utilizes digital information technologies such as blockchain to aggregate information on the issuance, redemption and prepaid funds management related to single-purpose cards by business operators. The platform shall share data with this Municipality's public credit information service platform. The collaborative supervision platform includes systems such as the business filing and service system, the prepaid funds management system, and the public card issuance system.

The municipal data department shall be responsible for the building, management, operation, and maintenance of the collaborative supervision platform. The municipal finance department shall coordinate to ensure the funding for the building, management, operation, and maintenance of the collaborative supervision platform.

The competent industry departments shall be responsible for the routine administration of the business filing and service system. Relying on the collaborative supervision platform, they shall carry out information verification and comparison, early warning of abnormal information, risk monitoring, and other related tasks for single-purpose card business activities within their respective industries or fields.

The municipal financial regulatory department shall, in conjunction with the competent industry departments, be responsible for the routine administration of the prepaid funds management system. Local offices of the financial regulatory departments under the State Council in Shanghai shall coordinate with financial institutions to carry out related work.

Article 11

Business operators issuing single-purpose cards that reach the prescribed thresholds in quantity or monetary value, shall file with the competent industry departments, providing information such as business operators' names, their legal representatives (or the primary persons in charge) and prepaid funds management. Business operators issuing single-purpose cards that do not reach the prescribed thresholds in quantity or monetary value thresholds, are encouraged to voluntarily file with the competent industry departments.

The municipal competent industry departments shall, in conjunction with the municipal financial regulatory department and other relevant departments, formulate filing regulations providing for the specific criteria and matters subject to filing administration.

Business operators that conduct single-purpose card business activities through online trading platforms shall provide information to online trading platform operators regarding whether they have filed with the competent industry departments. Online trading platform operators shall conspicuously mark the business operators on the platforms that have completed the single-purpose cards filing procedures.

Article 12

Business operators subject to filing administration shall, in accordance with the provisions of the competent industry departments, promptly report the information on the issuance and redemption of single-purpose cards, and shall not delay, conceal or falsify such reports.

Article 13

Business operators that conduct single-purpose card business activities may use a self-operated card issuance system, a third-party card issuance system, or the public card issuance system. The self-operated card issuance systems and the third-party card issuance systems are collectively referred to as "business processing systems".

Business operators subject to filing administration shall, in accordance with the provisions of the competent industry departments, integrate their business processing systems with the collaborative supervision platform. The operators of the business processing systems shall cooperate in completing such integration.

When business operators use the public card issuance system, or if their business processing systems have already been integrated with the collaborative supervision platform, it shall be deemed as having completed the required filing procedures.

Article 14

The monetary scale of single-purpose card issuance by business operators shall be commensurate with their business capacity and financial condition.

Business operators falling under any of the following circumstances shall not issue or renew single-purpose cards for consumers:

1. They have been listed by people's courts as persons subject to enforcement for dishonesty, or their legal representatives, primary persons in charge, or actual controllers have been listed by people's courts as persons subject to enforcement for dishonesty due to the entities' violations of law;

2. They face significant operational risks that may affect their ability to provide goods or services in accordance with contractual agreements or transaction practices;

3. They cannot be contacted at their registered domiciles or business premises and have been included in the list of enterprises with business operation abnormalities;

4. They are undergoing dissolution and deregistration procedures;

5. They fall under the criteria specified in Paragraph 2 of Article 37 of these Provisions;

6. They have been ordered to temporarily suspend card issuance or renewal; or

7. Other circumstances specified by laws, regulations, or relevant national provisions.

Business operators shall not conceal their plans to cease business operations or their inability to operate normally in order to induce consumers to purchase single-purpose cards or to renew such cards.

Article 15

For business operators issuing single-purpose cards, the monetary value of the cards, discount rate, service period, service frequency, and other descriptions shall comply with the applicable requirements. Specific provisions shall be formulated by the municipal competent industry departments in accordance with relevant national requirements and in light of the specific conditions of the industries or fields.

Article 16

Business operators shall, in accordance with national and municipal provisions, strengthen prepaid funds management and operational risk controls, ensuring that prepaid funds are used to cover expenses for the redemption of goods or services.

Business operators subject to filing requirements shall manage their prepaid funds through methods such as fund custody with commercial banks, digital RMB wallets, service trusts, or notarial deposit. Specific provisions shall be formulated by the municipal competent industry departments in conjunction with the municipal financial regulatory department, municipal justice administrative department, and local offices of the financial regulatory departments under the State Council in Shanghai. Relevant departments shall strengthen guidance and coordination regarding the management of prepaid funds.

Business operators may use methods such as performance bond insurance or bank guarantees to offset the corresponding prepaid funds.

Article 17

Where the method of fund custody with a commercial bank is adopted, business operators shall open a special deposit account for prepaid funds with a commercial bank, and deposit the prepaid funds into such account in accordance with the provisions of the municipal competent industry departments.

Commercial banks shall, in accordance with law, enter into written contracts with business operators, perform payment and settlement duties for the special deposit accounts as stipulated in the contracts and relevant provisions, and cooperate in related work.

Article 18

Where the method of digital RMB wallets is adopted, both business operators and consumers shall open digital RMB wallets with designated digital RMB operating institutions.

Digital RMB operating institutions shall enter into written contracts with business operators and consumers in accordance with law, and complete payment of prepaid funds through smart contract technology according to agreed proportions in the contracts and in accordance with relevant provisions, in order to ensure the security of funds for single-purpose cards and cooperate in related work.

Article 19

Where the method of service trusts is adopted, trust institutions shall, in accordance with law, open special trust property accounts for business operators, and business operators shall transfer prepaid funds into these special trust property accounts.

Trust institutions shall enter into written contracts with business operators in accordance with law, perform duties related to the custody of trust property and fund transfers in compliance with the contract terms and relevant provisions, fulfill their responsibilities as trustees, and cooperate in related work.

Article 20

Where the method of notarial deposit is adopted, business operators shall enter into written contracts with consumers in accordance with law, and both parties shall jointly apply to the notarial office for a deposit notarization.

The notarial office shall fulfill its custodial duty for the deposited funds, and complete the fund transfer when the conditions specified in the contract for the redemption of goods or services, or refunds, etc., are met.

Article 21

Business operators issuing single-purpose cards shall enter into written contracts with consumers in accordance with law, specifying the specific content of the goods or services, prices or fees, methods for refunding prepayments, liability for breach of contract, and other relevant matters.

The competent industry departments shall, in conjunction with the municipal market regulation department, formulate model contracts.

Article 22

Standard terms and conditions provided by business operators, or notices, declarations, in-store announcements, consumer notices, etc., issued by them shall not contain unfair or unreasonable provisions such as stating no refunds under any circumstances, refusal to reissue registered single-purpose cards, the right of the business operators to unilaterally modify substantive contract terms, reserving the right of final interpretation to the business operators, or any other terms that exclude or restrict consumers rights, mitigate or exempt business operators from liabilities, or impose additional burdens on consumers.

In the event that the standard terms and conditions, notices, declarations, in-store announcements, consumer notices, etc., contain any of the content mentioned in the preceding Paragraph, such content shall be null and void.

Article 23

Business operators shall conspicuously display information regarding the scope of use of single-purpose cards, the lease term of their business premises, the purposes and management methods of prepaid funds, channels for balance inquiries, methods for refunding prepayments, and whether they have registered with industry regulatory departments at prominent positions at such places as business premises, websites, and homepages of online stores. For cases falling under the circumstances specified in Paragraph 2 of Article 13 of these Provisions, business operators shall also disclose the integration status of their systems with the collaborative supervision platform.

In the event that a business operator decides to suspend or cease business operations, or relocate its business premises, it shall, at least 30 days in advance, post an announcement at prominent locations such as its business premises, the website, the homepage of its online store, providing information such as valid contact details, and notify registered single-purpose cards consumers via telephone calls, text messages, emails, or other forms. Consumers have the right, in accordance with relevant national provisions or contractual agreements, to require that business operators continue to perform their obligations to provide goods or services, or to request a refund of the balance of the single-purpose cards.

Article 24

Business operators shall provide consumers with convenient channels to inquire about information such as the usage status, consumption records, and balance of their single-purpose cards. Consumers may, through the collaborative supervision platform, inquire about business operators' basic information, management methods for prepaid funds, and balance of the single-purpose cards they hold.

Article 25

Business operators shall retain transaction records for at least three years from the date of completion of each individual transaction.

Online trading platform operators shall retain transaction records for at least three years from the date of completion of each individual transaction by business operators on their platforms.

Article 26

When conducting supervision and inspection in accordance with the division of duties and responsibilities determined by the Municipal People's Government, competent industry departments and administrative law enforcement departments may adopt the following measures:

1. entering the business premises of business operators for inspection;

2. requiring business operators to provide explanations regarding the matters under inspection;

3. inspecting relevant business processing systems;

4. obtaining, reviewing, and copying documents and materials related to the matters under inspection; and

5. other measures prescribed by laws and regulations.

Business operators shall cooperate and shall not refuse or obstruct.

Article 27

Business operators shall establish convenient and efficient complaint-handling mechanisms to promptly resolve consumption disputes.

Consumers may file complaints and reports against business operators through relevant complaint and reporting platforms. Industry regulatory departments and administrative law enforcement departments shall promptly handle consumer complaints and reports in accordance with division of duties determined by the Municipal People's Government. The SCC shall handle consumer complaints within the scope of its duties, with relevant industry organizations cooperating in complaints handling and related work.

In the event of major incidents such as mass complaints arising from the inability to redeem single-purpose cards due to business operators' suspension or cessation of operations, or relocation of their business premises, etc., the municipal competent industry departments shall handle such incidents in conjunction with relevant district people's governments.

Article 28

The competent industry departments shall, within their respective industries or fields, strengthen the supervision and administration of single-purpose card business activities conducted by business operators. They shall implement differentiated and categorized supervision and administration based on factors such as the business operators' scale, credit status, and risk level, and establish corresponding mechanisms for monitoring, early warning, incentives, and penalties.

In the event that the competent industry departments discover that business operators are involved in suspected illegal or non-compliant activities in the issuance, redemption, or management of prepaid funds related to single-purpose cards, they may take measures such as conducting admonitory interviews, issuing risk warning letters, ordering regular reporting, or ordering rectification within a specified time limit. Cases involving administrative penalties that require enforcement by administrative law enforcement departments shall be promptly transferred to the relevant departments for handling in accordance with relevant provisions.

Article 29

The municipal and district people's governments shall organize, coordinate, and urge the competent industry departments, administrative law enforcement departments, and other relevant departments to conduct risk monitoring, assessment, prevention, and resolution related to business activities involving single-purpose cards.

In the case that a business operator's registered place of business does not match its actual place of business, the district people's government where the business operator is registered shall assume primary responsibility for risk prevention and resolution, and the district people's government of the actual place of business shall cooperate.

In the case that a business operator is not registered within the administrative area of this Municipality, the district people's government of the actual place of business shall cooperate in conducting risk prevention and resolution work.

Article 30

Administrative penalties for illegal activities in single-purpose cards business operations shall be enforced by the following departments (hereinafter collectively referred to as the "administrative penalty enforcement departments"):

1. In the fields of commerce and education, administrative penalties shall be enforced by the market regulation departments;

2. In the fields of culture, tourism, and sports, administrative penalties shall be enforced by the culture and tourism departments; and

3. In all other fields, administrative penalties shall be enforced by the relevant competent industry departments and administrative law enforcement departments in accordance with the division of duties and responsibilities determined by the Municipal People's Government.

Article 31

Relevant departments shall, in accordance with national and municipal provisions, aggregate business operators' credit status related to single-purpose card business into the municipal public credit information service platform, establish and improve the credit evaluation system for business operators, implement tiered and categorized supervision and administration based on credit evaluation results, and enforce incentives on trustworthy business operators and penalties on those untrustworthy ones in accordance with law.

Business operators that have lawfully rectified their untrustworthy conduct and eliminate the adverse effects may apply for credit restoration. If the conditions for credit restoration are met, the relevant departments shall grant credit restoration in accordance with relevant provisions.

Article 32

For acts in violation of these Provisions, where laws or administrative regulations already provide for handling measures, such provisions shall prevail.

Article 33

Where business operators violate the provisions of Paragraph 1 of Article 11, or Article 12 of these Provisions by failing to complete the filing procedures or by submitting non-compliant information, the administrative penalty enforcement departments shall, in accordance with their duties, order them to make corrections within a specified time limit.

When corrections are not made within the period, a fine of not less than 10,000 yuan but not more than 50,000 yuan shall be imposed.

Article 34

Where business operators violate Items 1, and 3 through 6 of Paragraph 2 of Article 14 of these Provisions by issuing or renewing single-purpose cards for consumers, the administrative penalty enforcement departments shall, in accordance with their duties, order them to make corrections, and may, depending on the circumstances, impose a single penalty or concurrent penalties such as a warning, confiscation of illegal gains, or a fine of not less than one time but not more than ten times the amount of the illegal gains. Where there are no illegal gains, a fine of not more than 500,000 yuan shall be imposed.

Article 35

Where business operators violate the provisions of Article 15 or Paragraph 2 of Article 16 of these Provisions by failing to meet the requirements concerning the monetary value, discount rate, service period, or service frequency for issuing single-purpose cards, or by failing to adopt the relevant methods for the management and risk control of prepaid funds, the administrative penalty enforcement departments shall, in accordance with their duties, order them to make corrections within a specified time limit. Where corrections are not completed within the specified time limit, a fine of not more than 200,000 yuan shall be imposed, and business operators shall be ordered to temporarily suspend card issuance and renewal.

Article 36

Where staff members of administrative departments violate these Provisions during the supervision and administration of single-purpose card business activities by abusing their powers, neglecting their duties, or engaging in malpractice for personal gains, they shall be subject to disciplinary sanctions in accordance with law. In the event that a crime is committed, criminal liability shall be pursued in accordance with law.

Article 37

Relevant departments shall, in accordance with laws and regulations and other provisions, promptly transfer cases suspected of criminal offenses to public security organs at the same administrative level.

Where business operators engage in activities such as contract fraud, money laundering, or misappropriation of funds, they shall be dealt with by public security organs and other relevant departments in accordance with law. In the event that a crime is committed, criminal liability shall be pursued in accordance with law.

Article 38

These Provisions shall apply to prepaid consumer card business activities, where cards issued by business operators can only be redeemed for goods or services at the merchants located within their own business premises, as well as to the supervision and administration thereof.

Where a business operator collects prepaid funds in a form other than prepaid consumer cards and provides goods or services to consumers on a multiple or continuous basis, these Provisions shall apply.

Where laws, regulations, or other national provisions provide otherwise, such provisions shall prevail.

Article 39

For the purposes of these Provisions, the meanings of relevant terms are as follows:

1. "Prepaid funds" means the total amount of funds prepaid to business operators through the issuance of single-purpose cards;

2. "Group" means a consortium of enterprise legal persons that are all under the absolute control of the same enterprise legal person; and

3. "Same brand franchise system" means a consortium of business operators that use the same enterprise logo or registered trademark.

Article 40

These Provisions shall be effective as of January 1, 2026.