Procedures for processing expats' work permits in China have undergone significant refinements in Shanghai this year.

The key focus includes the integration of AI-assisted OCR technology for intelligent pre-filling, the implementation of a smart pre-review system in the local Shanghai system, the provision of online professional assistance, and the realization of real-time synchronization of processing statuses.

These enhancements aim to achieve an intelligent pre-filling rate of no less than 70 percent, with a first-time success rate for enterprises and public above 90 percent, significantly elevating the overall experience and satisfaction in the processing of expats' work permits.

Utilization of AI-assisted OCR technology for intelligent pre-filling

The system autonomously identifies various documents submitted by users, including passports, visas, contracts, academic qualifications, work credentials, and criminal record certifications. It extracts personal, family, work, and education information for intelligent pre-filling, achieving an average pre-filling rate of 76 percent, with a weighted pre-filling rate of 83 percent for the overall workload.

Implementation of smart pre-review system in Shanghai's local system

Through the customized interface of the expat's work management service system, application materials are synchronized for data transmission. Pre-verification is conducted prior to data transfer with an accuracy rate of no less than 90 percent, helping to avoid such issues as omissions or incorrect information during submission.

Provision of online professional assistance

Dedicated personnel have been selected to provide online professional assistance, ensuring a 100 percent response rate within one minute and a resolution rate of 100 percent. Additionally, instructional micro-videos are available on the one-stop online service platform, making complex procedures more accessible for enterprises and the public.

Real-time synchronization of processing status

Upon any changes in processing status, updated information is consolidated into the processing database within 15 minutes. Users can directly view the processing status on the system homepage or on the "Foreign Talents in Shanghai" official website.

Source: shobserver.com