Shanghai will further strengthen its government service system by expanding one-stop services, enhancing AI-powered support, and making business policies more easily accessible.

The city has drafted an action plan to deepen the reform of Government Online-Offline Shanghai, its one-stop government service platform, aiming to provide integrated services for businesses and individuals.

Easier access to business policy benefits

Shanghai will enhance end-to-end services for business support policies. More policies will be accessible through application-free channels, allowing eligible companies to receive benefits without filing separate applications. The city will also expand direct and rapid access to policy support, ensuring that more resources reach businesses faster.

The Suishendui platform, Shanghai's online hub for accessing and redeeming business policy benefits, will be further optimized to provide one-stop services for policy applications and benefit claims.

AI-powered government services

Shanghai will steadily promote the use of artificial intelligence in government services while strengthening security governance.

Upgrades to the Government Online-Offline Shanghai and the Suishenban app will enhance smart assistance and intelligent approval functions.

AI tools will help government service staff handle work more efficiently, and Shanghai will explore services that allow businesses and individuals to complete procedures through AI-assisted conversations.

Better online and offline experience

The city will continue to align online and offline government service procedures, standards, and service quality. Processing paths will be shortened, procedures simplified, and compliance ensured.

International Services Shanghai, the city's multilingual portal for international users, will see improvements in service capacity.

Expanded Yangtze River Delta services

Shanghai will collaborate with other cities in the Yangtze River Delta to expand cross-regional government services.

Services that can continue across the YRD region, be integrated into one process, or be handled without repeated applications will be prioritized. The city will also improve the management and updating of service lists across the region.

Stronger feedback and follow-up

Shanghai will enhance its feedback and problem-solving mechanism for government services.

"Government service experience officers" will review whether procedures are smooth, services are efficient, and the overall user experience meets expectations.

The city will also strengthen follow-up on negative reviews and representative complaints, aiming to solve not only individual cases but also recurring issues of the same type.

Progress to date

Shanghai's government service system covers 3,156 service items, serving more than 89.27 million registered individual users and over 4.91 million registered corporate users. To date, the system has processed more than 805 million applications.

The online handling rate exceeds 80 percent. For frequently used services, over 70 percent of information can be pre-filled automatically, and more than 90 percent can go through pre-review.

Source: Shanghai Municipal People's Government