There are two ways to pay utility bills. You can pay in person at post offices, convenience stores, banks, or utility company service centers, or through payment platforms such as WeChat Pay or Alipay

1. Online payments

(1) Alipay payment

Step 1: Find the Utilities icon on the Alipay home page. If it is not displayed, tap More.

Step 2: Find the Utilities icon in Convenience Services

Step 3: Open the payment page and choose payment types. Follow on page prompts to complete the process.

(2) WeChat Payment

Step 1: Open your WeChat account, tap Me -- Services -- Utilities;

Step 2: Choose the location and payment type;

Step 3: Select the utility provider and enter the account number. You can find it on your utility bill or SMS notification, or by contacting the utility provider's customer service.

Step 4: Pay the bill.

2. Offline payments

If you prefer to pay offline, you can ask your property management office for assistance or visit a utility company service outlet, post office, convenience store, or bank.

Shanghai has installed utility payment terminals at all 220 water, electricity, and gas service outlets across the city. Residents can visit any one of the utility outlets to make one-stop payments for all three utility services.

3. Service hotlines

24-hour electricity supply service hotline: 95598

24-hour water supply service hotline: 021-962740

24-hour natural gas supply service hotline: 021-962777

Updated June 24, 2026

Source: A Guide to Shanghai for Expats