There are two options to make utility bills payment. The first option is to visit the post offices, convenience stores, banks or utility companies to pay in person. Another option is to make online payments using e-payment platforms like WeChat Pay or Alipay.

1. Online payments

(1) Alipay payment

Step 1: Find the utilities icon on the homepage of Alipay, and click the More button if there is no one

Step 2: Find the Utilities icon in Convenience Services

Step 3: Open the payment page and choose payment types. Follow on page prompts to complete the process.

(2) WeChat Payment

Step 1: Open your WeChat account, tap Me -- Services -- Utilities;

Step 2: Choose the location and payment type;

Step 3: Select the payment unit and enter the payment account number (you can view the payment bill or the SMS, or call the customer service of the institution to inquire about the account number)

Step 4: Pay for the bill.

2. Offline payments

If you want to pay offline, you may ask for help from the staff of the property management company in your community or visit post offices, convenience stores, banks or utility companies to pay in person. 

3. Service hotlines

24-hour electricity supply service hotline: 021-95558

24-hour water supply service hotline: 021-962740

24-hout natural gas supply service hotline: 021-962777

Source: A Guide to Shanghai for Expats