• Is a Hong Kong-Shanghai-Tokyo itinerary eligible for visa-free transit?

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    Please confirm with your airline in advance whether your journey from Tokyo to Shanghai is a direct flight with a stopover in Hong Kong or as a connecting flight from Hong Kong to Shanghai.

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  • How to handle my residence permit if I need to renew my passport?

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    If your study program has not yet concluded, we recommend extending your residence permit before leaving China to renew your passport.

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  • What are the legal consequences if my pet bites someone?

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    The dog owner is responsible for covering the injured party's medical expenses and assumes corresponding civil liability.

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  • Can I claim a departure tax refund after leaving China?

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    Generally, no.

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  • How to correct my name on Suishenban?

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    Please send your personal photo with valid identification and indicate your requirements and contact information to the customer service email at eshimin@mail.sh.cn.

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  • Is there a template for the authorization letter to apply for a certificate of no criminal record?

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    There is no standard template for the Letter of Authorization, but it must clearly state the information of both the principal and the authorized person.

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  • How to settle maternity insurance expenses for my childbirth?

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    Employees are required to seek medical treatment at designated medical institutions using their medical insurance credentials.

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  • Can a foreign employee convert an M visa to a work-type residence permit?

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    Visa-free entry policies apply to purposes such as business activities, tourism, family visits, and exchange visits.

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  • What to do if I can't register my company on the 'Internet + Customs' platform?

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    We recommend first checking whether your company information is listed in the National Enterprise Credit Information Publicity System.

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  • Does my family relationship certificate need to be apostilled after being notarized?

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    If you enter China on an S1 visa, the family relationship certificate is not required.

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  • Can I convert my residence permit to S2 visa with an internship annotation?

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    A residence permit cannot be directly converted into an S2 visa with an internship annotation.

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  • Do I need a hotel reservation to transit Shanghai visa-free?

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    For visa-free transit, please ensure that you carry a valid international travel document and a confirmed onward ticket with a fixed date and seat to a third country or region, or other relevant supporting documents.

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  • Can I bring pet food to China?

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    According to the relevant regulations, the following animals, plants, and related products are prohibited from being carried or mailed into China.

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  • How do I get a tourist invitation letter for China?

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    For tourism visits involving fewer than five people, the receiving travel agency may issue an individual invitation letter directly.

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  • Do applicants to English-taught programs need to pass HSK test?

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    For undergraduate international students in China, programs taught in Chinese require applicants to have Chinese language proficiency at or above HSK Level 4.

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  • What to do with my residence permit if I renew my passport?

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    After renewing your passport, you must visit an exit-entry administration office to apply to renew your residence permit.

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  • What is the procedure of applying for an internship visa?

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    You may enter China visa-free with a regular passport and subsequently apply for an S2 (short-term private affairs) visa (marked "Internship").

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  • Will my residence permit be canceled after I change the job?

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    After your resignation, you should visit the exit-entry authority within 10 days with your resignation certificate to cancel your work and residence permits.

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  • How can I complete customs clearance for my personal effects?

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    According to China Customs regulations, your shipment must fall within the approved catalogue of personal-use items and be in reasonable quantities.

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  • Can I handle departure tax refund after leaving Shanghai?

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    Travelers should apply for the VAT refund through an authorized refund agency located inside the restricted departure area of the exit port.

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