Shanghai Metro offers self-service luggage storage services to make travel more convenient for residents and international visitors.

The lockers are located in major commercial areas, including East Nanjing Road and Xujiahui, popular tourist destinations such as Shanghai Disney Resort and Yuyuan Garden, and key transport hubs like Shanghai Railway Station and Hongqiao Railway Station.

To better serve overseas visitors, the locker interface supports multiple languages, including English, Japanese, and Korean, with more languages planned. Payment methods have also been expanded to accommodate international users.

How to use the service

Passengers can check locker locations and real-time availability through the official Shanghai Metro app, Metro大都会.

In the app, users can open the Service page, select the "storage cabinet" option, and choose a metro line and station to check locker locations, capacity, and availability.

The lockers are operated by service providers including XiaoIron and Hive Box. Users can access the self-service storage by scanning a QR code with WeChat or Alipay and following the on-screen instructions.

1. Alipay registration process:

2. Luggage storage process for XiaoIron lockers:

3. Luggage storage process for Hive Box lockers:

What items are not allowed on the metro?

Even with convenient luggage storage service available, passengers should still be aware of items that are not allowed on the metro. Security checks are a routine part of metro travel, and understanding the rules can help ensure a smooth journey.

Shanghai Metro provides the following guidance:

• Items that exceed 30 kilograms in weight, 0.2 cubic meters in volume, or 1.8 meters in combined length, width and height are prohibited.
• Bicycles, inflatable balloons, and animals, except guide dogs and police dogs, are restricted from entering the station.
• Scooters may not be used inside stations.
• Dangerous goods, including flammable, explosive, toxic, harmful, radioactive, and corrosive substances that pose safety risks, are strictly prohibited.
• Items that emit strong odors, as well as fragile or sharp objects that are not properly packaged, are also prohibited because they may pose risks to passengers or property.

Special reminders

• Luggage storage is available only during station operating hours. Passengers should check the station's first and last train times before using the service.
• In an emergency, passengers can contact the relevant storage service providers through the 24-hour customer service hotlines: XiaoIron at 400-1020-932 or Hive Box at 95333.
• Passengers can provide feedback to on-site staff or call the Shanghai Metro service hotline at 021-6437-0000.

Updated July 3, 2026

Sources: Shanghai Metro, Xinmin Evening News