Finding the right apps, navigating administrative procedures, and getting around an unfamiliar city can be challenging for international students settling in Shanghai. A one-stop platform designed to make these tasks easier was introduced to students at the 20th International Cultural Festival of East China Normal University on Nov 7.

At the event held at the university's Putuo campus, International Services Shanghai set up a booth where students could learn about the platform's services, explore useful information, and take part in games. The event featured more than 80 booths representing cultures from around the world.

The platform brings together information on policies, administrative procedures, and city services for people living, working, and studying in Shanghai, helping international users find practical guidance and support in one place.

Sofiia Snezhko, a Russian student studying Chinese at ECNU, said she had not known about the platform before visiting the booth but saw its potential value for international students.

"I think it's really helpful for international students. It will help me in the future because I can ask questions, find really important information, and find everything in one place. It's convenient," she said.

Adam Huzella, a Hungarian ECNU alumnus who now works in Shanghai, said the platform could make it easier for newcomers to adjust to life in China.

"When they first come here, they experience culture shock in China. So many things are new to them — the applications, how to get around, and things like that," he said. "If they can get help with these things, it can make their lives so much easier."

Devahuti Sarkar, an Indian student studying Chinese at ECNU, said she had just discovered the platform and planned to explore its services.

"I have just discovered the channel. I'm going to follow it and see how I can engage with it. I'm not sure how it will be useful yet, but I look forward to engaging with the platform," she said.

The festival also gave students an opportunity to celebrate cultural diversity and connect with people from different backgrounds. Wearing a traditional sari, Sarkar said seeing her Indian friends running a booth made her feel a sense of belonging.

"There's a stall run by Indians, including my friends. It feels really nice to see that. People are so friendly here anyway. I never feel a lack of warmth, and today is really nice because I see so many people wearing their traditional dresses. I've chosen to do that myself. This is a traditional sari from India, and it feels really nice to see so many diverse cultures in one place," she said.

Snezhko also praised the festival, calling it "really beautiful" and saying she enjoyed seeing different cultures and traditions come together.