When traveling by train, do you ever worry about going to the wrong station, missing your stop, or getting off at the wrong station due to being in a hurry or being careless? What should you do if you find yourself in such a situation?

Here are some pointers.

What to do if you go to the wrong station:

Many cities have more than one railway station. If you find you have mistakenly gone to the wrong station before boarding the train, you can plan your journey according to the specific situation.

If there is a train from the current station to the destination of the original ticket, you can handle ticket refunds or changes through the 12306 App, the manual ticket window at the station, or the self-service ticket vending machine, and wait for the train at the current station.

If there is no train from the current station to the destination of the original ticket, please plan your itinerary according to the transfer time between stations in the same city and go to the departure station of the original ticket to board the train.

 

What to do if you board the wrong train or alight at the wrong stop during the journey:

If you get on the wrong train during your journey, you should find the train conductor as soon as possible to explain the situation and present a valid ID and corresponding boarding proof. After confirming your situation, the conductor will help you get off the train at the next stop. The station will arrange for you to take the nearest train back to the departure station or transfer to another train to the destination. There is no need to buy a ticket again (if the fare of the transfer train is higher than the original fare, the difference needs to be made up).

During the journey, there are generally two situations in which passengers get off the train by mistake. One is getting off the train too early, and the other is missing their stop.

If you get off the train before reaching your destination, stay calm and do not panic. You may contact the staff at the nearest station and explain the situation. After verification by station staff, the passenger service duty officer will issue a passenger service record, and you can take the nearest train to the original ticket destination free of charge.

If you realize that you have missed your stop, you can seek the help of train staff and explain the reason. The train conductor will issue a passenger service record according to the specific situation and hand it over to the next stop. The station staff will plan an appropriate return route for you and complete the handover with the conductor of the return train to arrange your trip back to the original ticket destination free of charge.

It should be noted that passengers are not allowed to leave the station on their own during the waiting period for the return train. If you leave the station, you will need to buy a return ticket on your own.

During the Spring Festival travel rush, passenger traffic is high, so please listen carefully to the announcements at the station and on the train and board and get off according to the information on your ticket to avoid travel delays. At the same time, be sure to take all your personal belongings with you. If you encounter any difficulties during your journey, you can seek help from railway staff, or you can seek help online through the English version of the 12306 app.

 

Source: Paper.cn