Q: Can I shop before departure or after returning to Shanghai?

A: At Pudong airport, passengers may shop at departure duty-free stores before their flight or at an arrival duty-free store before leaving the customs-controlled arrival area.

Goods purchased before departure may be carried on the flight, subject to aviation security and baggage rules. Passengers may also be able to reserve goods before departure and collect and pay for them when they return to Pudong airport.

At Hongqiao airport, the airport's current store directory lists a duty-free store only in the international, Hong Kong, Macao, and Taiwan departure restricted area of Terminal 1.

Q: How can I reserve goods before departure and collect them on my return?

A: This service is available at Pudong airport.

When reserving goods, passengers may be asked to provide their return date, flight number, and contact information. The store will provide a reservation record and collection instructions.

On return, passengers must present the required reservation record and travel documents at the designated arrival collection counter and complete payment.

Service procedures and collection-counter hours should be confirmed with the duty-free operator.

Q: Can I remove individual items from my reservation when collecting my order?

Passengers can generally decline individual reserved items at the time of collection without canceling the entire reservation. As the goods have not yet been paid for or collected, this is treated as an adjustment to the reservation rather than a product return.

Updated Aug 25, 2026

Source: Shanghai Customs