Starting July 19, the Shanghai Metro will expand its "open turnstile" pilot program. In addition to the 32 stations already using the system, 91 more stations will join the trial, bringing the total to 123 stations across 19 metro lines.

Unlike traditional turnstiles that remain closed by default, the "open turnstile" system keeps the flaps open under normal conditions. Passengers simply tap their card or present a QR code to be scanned. Once the screen displays a green arrow, they may walk through directly without waiting for the flaps to open.

This new system is designed to reduce waiting time, improve passenger flow efficiency and make station entry and exit smoother.

FAQs

Q: What happens if my card or code doesn't work?

A: If the system detects an invalid ticket or no scan, the flaps will automatically close to block access. You will need to:

• Step back
• Try tapping or scanning again
• Ask a staff member for help

Q: What if someone enters from the wrong direction?

A: The flaps will immediately close to prevent reverse entry.

Q: Can I check my card balance at the gate?

A: Yes. After tapping your transit card, the screen will display your remaining balance. Take a moment to check it.

Q: What should elderly passengers, children, or pregnant passengers be aware of?

A:

• Follow signs and staff instructions to choose the correct entry or exit gate.
• Wait until the person ahead of you has passed through before tapping your card or scanning your code.
• Make sure the screen shows a green arrow before walking through.

Q: How do I know my card or code was accepted?

A: Look for the green arrow on the screen. This means your entry was successful —go ahead and walk through.

Q: What if the turnstile is out of order?

A: If a turnstile is out of service, the screen will display:

• "Out of Service"
• A "Do Not Enter" icon

Please go to the station service center for assistance.

Tip

During peak hours, please wait in line and avoid rushing through the gates. Let's work together for a smoother, more efficient travel experience!

Sources: Shanghai Metro, "shanghaifabu" WeChat account