China Immigration Service Hotline 12367 serves as an integrated service center handling immigration administration-related inquiries and suggestions.

The hotline provides multilingual telephone support covering six languages: Chinese, English, French, Russian, Japanese, and Korean. 

When dialing, follow the voice prompts to select your preferred language. Direct, immediate voice responses are available for English calls; for French, Russian, Japanese, and Korean services, the platform will immediately establish a three-way voice call among the user, the interpreter, and the operator.

For online consultation, use the "NIA 12367" app or the "NIA 12367" mini-program on WeChat or Alipay for 24/7 real-time responses in Chinese and English from human agents or AI, covering service inquiries, questions, opinions, and suggestions related to immigration administration.

The platform integrates AI-powered response systems and manual services, offering tailored guidance based on the specific scenario.

Mobile users can download the official "NIA 12367" (移民局12367) app or access the "NIA 12367" mini-program on WeChat or Alipay.

For written inquiries, email 12367@nia.gov.cn.

Updated Aug 17, 2026

Source: National Immigration Administration